Can I return my item?
If you are not 100% satisfied with your product, you can return the item for up to 14 days from the date of purchase. We only accept returns that are in resaleable* condition.
*Resaleable condition meaning:
- Items must be in original packaging or well packaged in a suitable alternative.
- No defects or signs of test fitment or use (unless present upon receipt of items, in which case, please contact us)
- No modifications to the products
You, as the buyer, are responsible for any return postage (unless otherwise agreed).
To be eligible for a return, items MUST be unused and in the same condition that you received it, unless there is a manufacturer defect. You must notify us of your wish to return your item within 14 days of your purchase and return the item within 28 days of purchase.
There are certain situations where only partial refunds are granted, or the return may be rejected (in which case, the item would be returned to you at your expense).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you on the approval or rejection of your return after inspecting the item. If your return is approved, then your refund will be processed, and a credit will be applied to your original method of payment, within a certain amount of days (depending on your card issuer’s policies.) If your return is rejected, we will contact you to arrange for the item be returned to you (at your expense).