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Need to return an item?

We’re sorry to hear that you’re not 100% satisfied with our product. Information regarding returns, return exceptions and refunds can be found here.

To be eligible for a return, items MUST be unused and in the same condition that you received it, unless there is a manufacturer defect. You must notify us of your wish to return your item within 14 days of your purchase and return the item within 28 days of purchase.

If you have received the incorrect item or the item is damaged or defective, please contact us before completing the returns form.

You, as the buyer, are responsible for any return postage (unless otherwise agreed). We recommend using a tracked delivery service.

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Start Your Return

Please register your return by using our form below and following our simple returns process.

  1. 1

    Complete our returns form

    Completing our returns form allows us to monitor the progress of your return and identify your order when it arrives with us. This form is required for all returns.

  2. 2

    Package your parts

    Please re-package your return well, keeping any bolts separate to aluminium parts. Where possible, please print and place your completed returns form in the box.

  3. 3

    Ship your return

    Attach your label and ship your parts back to us. We recommend using a tracked and insured service.

  4. 4

    Your refund

    Once your return has been delivered to us, please allow 1-2 working days for us to inspect the parts. We will notify you when your refund has been processed. Refunds usually take around 5-7 working days depending on your payment provider.

Returns Form

Please complete the returns form below. This form is required for all returns.

You will receive a returns label and packing return slip via email after you have completed the returns form.

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Enter your order number if this relates to an existing order.
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Unfortunately, we are unable to accept returns on parts that have been fitted or used. For more information, please see our returns policy.

If the part is defective, please contact us.

Returns Information

Can I return my item?

If you are not 100% satisfied with your product, you can return the item for up to 14 days from the date of purchase. We only accept returns that are in… read more

How do I arrange a return?

Please submit our returns form here and send your items back to us.We recommend using a tracked service or purchasing additional insurance as we… read more

How long will my refund take?

Once we receive your item, we will inspect it and notify you once we have issued a refund. A credit will be automatically applied to your original method… read more

Exceptions

Custom made products are non-returnable or refundable. If a product is custom made, this will be stated at the time of purchase and/or on your invoice.… read more

Items damaged in transit

If any items are damaged in transit, we ask that you report this to us within 24 hours of the package being delivered. Please send photographs of the… read more

Late or missing refunds

If you haven’t received your refund yet, please check that it is still within the given timeframe. It may take some time for your refund to be officially… read more

Further Help

Search Useful Information

Find a quick answer by searching through our useful information section.

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Still Have Questions?

Can't find the information you need or have any specific questions we have not covered. Please get in touch with us as we'll be able to help you further.